Terms & Conditions

The following terms and phrases, wherever they appear in this document, shall carry the meanings stated opposite each:

• The Company (or Service Provider): Flovate for Technical Solutions and Consulting.
• The Client (or Beneficiary): Any natural or legal person who requests the company's services or uses its website.
• Services: All technical and consulting solutions outlined on the website, including but not limited to: process automation, Zoho One implementation, e-commerce store development, and development and deployment of e-learning and AI systems.
• Website: The flovate.ai platform and all its sub-domains.

The provisions of this document apply to all transactions conducted through the website or under price offers issued by the company, and are considered an integral part of any subsequent executive contracts.

The client acknowledges that they possess the legal capacity required for contracting in accordance with the regulations in force in Saudi Arabia, and that they are over the age of eighteen. If the client represents a legal entity, they guarantee that they hold the necessary authority to contract on behalf of the entity. The user, upon accessing the site, is committed to refraining from any practices that violate the Anti-Cybercrime Law, such as uploading files containing viruses, attempting to breach the site's infrastructure, or using the site for political or illegal purposes.

Flovate's service delivery is based on a three-phase methodology (Structuring, Automation, Artificial Intelligence). The client acknowledges that the first phase (Structuring) is a consulting phase aimed at organizing the data flow, and that the accuracy of results in the (Automation) and (Artificial Intelligence) phases depends entirely on the accuracy of the data and processes provided to the company in the first phase.

Intellectual property rights are subject to the Copyright Protection Law, the Patent Law, and the regulations issued by the Saudi Authority for Intellectual Property (SAIP).

• Company Ownership: Flovate retains all intellectual property rights related to software tools and source codes it has developed as part of its technical assets, and the ready-made templates it uses in project execution.
• Client Ownership: Ownership of customized digital assets (such as educational content, client-specific data, and the store's own brand) transfers to the client after full payment of financial dues, unless the two parties agree otherwise in a separate contract.
• Third-Party Rights: In the case of using software belonging to third parties such as (Zoho, Salla, Make.com), the intellectual property rights of this software remain owned by their respective owners, and the client's use of them is subject to the licensing terms of those parties. Flovate bears no responsibility for changes to these license terms.
• Licensed Use: The company grants the client a limited license to use the technical solutions provided to them. This license is subject to the following restrictions to ensure intellectual property protection in accordance with the Kingdom's regulations:
  • Non-exclusive License: The client has the right to benefit from the service while the company retains full ownership of the software assets and codes, and its right to grant similar licenses to other clients. The company grants 'right of use' and does not sell the 'software asset'.
  • Non-transferable: This license is personal and tied to the client's commercial registration only. The client is prohibited from reselling, leasing, or transferring it to any third party without explicit written consent from the company.
  • Temporal & Purpose Scope: The right of use is limited to the period specified in the contract and only for the technical purposes for which the system was designed.

• Prices & Taxes: All service prices are subject to Value Added Tax (VAT) in accordance with the regulations in force in Saudi Arabia. The total price including fees and taxes is detailed in the electronic invoice submitted to the client.
• Payment Methods: The company accepts payment via trusted electronic channels and official bank transfers.
• Error Correction: The client has the right to correct any unintentional error in the electronic order within (24) hours of submission, provided the service has not already been utilized.
• Modification Requests: The client has the right to request modifications to delivered software within one month of the delivery date. Any modifications after this period are subject to the company's applicable fees.
• Termination & Refund Policy: In line with Article Thirteen of the E-Commerce Law, the client acknowledges that they are not entitled to terminate the contract or request a fee refund in the following cases:
  • After actual commencement of the execution of the consulting or software service at the client's request.
  • Upon downloading or using computer software or obtaining access keys to Zoho systems or educational platforms.
  • If the service has been manufactured or configured based on special specifications determined by the client.

• Service Interruption: Flovate is not responsible for any service interruptions resulting from failure in third-party servers, such as Zoho service outages, AWS server downtime, or general internet connection disruptions.
• Misuse: The company is not responsible for damages resulting from the client's misuse of the systems, loss of passwords, or data leakage resulting from negligence on the part of the client or their employees.
• Expected Outcomes: The company exerts maximum effort to achieve automation and AI goals. These solutions aim to improve efficiency and do not guarantee specific commercial results (such as a specific percentage increase in sales), as such results are tied to market factors beyond the company's control.
• Maximum Compensation: In the event of proven company liability for direct damage incurred by the client due to serious professional error, the maximum compensation shall not exceed, under any circumstances, the total amounts paid by the client to the company for that specific service, in accordance with the principles of the Civil Transactions Law.

Both parties are committed to maintaining the confidentiality of technical and commercial information and client data that is accessed during project execution. This information may not be disclosed to any third party without prior written consent, except as required by judicial or regulatory authorities in the Kingdom.

The company has the right to terminate the contract or suspend access to services in the following cases:

• The client's breach of any of the terms of this document or their delay in payment for a period exceeding 15 days from the due date.
• Use of services for illegal purposes or infringement of the intellectual property rights of others.
• Issuance of a decision by a judicial or regulatory authority ordering the cessation of the client's activities.

This document is governed by and interpreted in accordance with the laws in force in Saudi Arabia. In the event of any dispute regarding the interpretation or implementation of this document, the parties shall seek to resolve it amicably. If that is not possible, the Commercial Courts in the city of Riyadh shall have jurisdiction to hear and adjudicate the dispute.